abigail of gardenia
FAQ
How do I order?
We sell our gowns online and at select stockists.
If you have found your dream dress, and are not near a stockist, not to worry! We will love to serve you, and make your online shopping experience enjoyable. We want you to feel 100% confident when ordering your once in a lifetime gown from us. We process all of our online orders via our ETSY store.
After you have sent us a message including all of the details of your dream dress, we will first determine if a Skype or FaceTime meeting is needed to review customizations and measurements. We will then forward your custom link to process the rest of the order.
Do you offer payment plans?
YES! You can choose to set up a payment plan with us, and create deposit amounts that you are comfortable with. The remaining balance is due before shipment of the gown.
Do you make custom and plus sizes?
YES! All of our gowns are handmade in studio, and each gown is created according to your custom measurements. We don't just go off of an impersonal size chart, because every woman is unique!
How long before I get my dress?
We hand make each and every gown here is our Northern Canadian studio, due to the nature of bridal seasons, and carrying multiple orders at any given time, 4-6 months is our general turnaround time.
Turnaround times vary at different times of year, and tend to be faster in the winter months.
If you require a rush order, please contact us!
Do you take rush orders?
YES! Please contact us if your wedding is just around the corner.
Where can I try on Abigail of Gardenia dresses?
Please visit our stockist page to see which cities are stocking Abigail of Gardenia.
Because we are a small boutique studio, we only sell our gowns at a limited number of stockists worldwide. If there if a certain gown you would like to try, please reach out to them beforehand.
You can try on Abigail of Gardenia gowns in the comfort of your own home!
After approval of your inquiry, we will arrange shipping.
Please note that Return shipping will be payable in advance via credit card or PayPal.
You are responsible for shipping cost, and these vary depending on your location:
USA - ranges $79-$115 USD
UK - ranges £80-£90 GBP
CANADA - ranges $50 -$60 CAD
To inquire about Try on at home, fill out this form.
Do you offer returns?
Due to the custom, made to order nature of our bridal gowns and accessories, we cannot offer refunds.
Are your dresses customizable?
YES! All of our gowns are highly customizable, just contact us with your ideas! We look forward to hearing about your dream dress.
Do you ship to my country/ How much is shipping / how long does it take?
Shipping is FREE worldwide! We ship anywhere in the world, and at no cost to you. We use DHL express courier and all gowns are tracked and arrive worldwide within 2 weeks of departure from our studio.
Where are your dresses made?
All of our gowns are designed and handmade in Canada at our Rural Northern Bridal Studio.
Don't hesitate to contact us if you have any other questions at all!