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FAQ

What is the turnaround time for an order?

The standard turnaround  for wedding gowns is typically 3-4 months, and we recommend shopping for your gown approximately 8 months prior to your wedding date.  We can also accommodate rush orders depending on what our production schedule is like at the time, so if your wedding is coming up in a month or so, send us a message!

We accept orders in advance up to 2 years.

Veils can range from 4-10 weeks depending on the time of year! - you can ask about rush orders.

Sizing.

All of our gowns are made to your custom measurements. You can either schedule a measurement meeting with Maureen, or choose to take your own measurements, if you do so be sure to follow the measurement directive carefully.

You can also opt to have them taken by a professional tailor, please show them the directive as well, so they will know which measurements are required. Maureen's extensive experience in custom design ensures an accurate and tailored fit. We do not use standard pattern blocks, but each pattern is made just for you, based on your personal measurements and proportion. Though we make every effort to achieve a perfect fit, some minor alterations may be required.

Customizations to collection designs:

You can customize design elements on all of our gowns and accessories. You can change the neckline, backline, length, silhouette, 

lace and embroidery details and placement. Most of these standard changes are included in the price.

If you have a custom vision, you can request a custom order where you will receive a design package for your review prior to placing your deposit. 

Refund Policy:

All of our items are made to order in our Canadian studio, therefore we do not offer refunds.

We stand behind the quality of our items. If you have a concern about your order, please contact us right away after you have received it!

Shipping:

Standard tracked shipping is included on all North American orders, and we offer a reasonable flat rate for international orders.

At times, free standard shipping is offered worldwide. You can send a message if you would like to upgrade to express shipping. 

If you have any questions contact us!

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